Refund policy

Last updated: [28 June/2025]

At Astrodhan, your satisfaction and trust are our top priorities. Each product we offer is handcrafted with love, intention, and care. However, if you are not entirely satisfied with your purchase, we’re here to help.

✅ Eligibility for Refunds

We offer refunds or replacements under the following conditions:

The item you received is damaged, defective, or significantly different from what was described.
You contact us within 48 hours of delivery with clear photo/video proof.
The item is returned unused, in its original packaging, and with all included components.

❌ Non-Refundable Items

Due to the nature of our products, the following items are not eligible for return or refund:

Opened or used products
Personalized or custom-made products
Products that have been damaged due to customer mishandling
Items purchased during clearance or sale campaigns

🔁 Cancellations

Orders can be cancelled within 1 hour of placing the order.
After this window, cancellations will not be accepted as the product may already be in processing or dispatched.

💳 Refund Process

Once your return is received and inspected, we will:

Send you a confirmation email.
Initiate the refund to your original method of payment within 5-7 business days.
Share the transaction reference once processed.

Note: If your payment was made using UPI, Wallet, or Net Banking, it may take additional time depending on your bank or payment provider.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

The return is due to an error on our part (damaged/wrong item).

🛎️ Need Help?

If you need any support or want to raise a refund/cancellation request, feel free to reach out:

📩 Email: info@astrodhan.com

🕐 Support Hours: Mon–Sat, 10 AM – 6 PM IST